SHIPPING

We are very happy to organise your order to be picked up in person at our workshop in Dubbo NSW. You will find a Local Pickup option to select in the checkout, and this will allow us to prepare your item in our Dubbo store. We notify you as soon as your order is ready for collection.
We aim to ship orders that are in stock within 2-3 working days using Australia Post with registered tracking. You will be notified by email when your order has been shipped.

Orders are dispatched within 2-3 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

We want the ordering process to be easy and satisfactory for you and each of our customer's needs is important to us. We promise to keep you updated if an item is temporarily unavailable or there is a delay in the production of an order, and will seek to notify you of an expected completion date.
All our products are handcrafted here in the workshop in small quantities, therefore sometimes there may be a waiting time on our popular products.
A note on Pre-Orders. Our range is limited in nature. If your item specifies "PRE-ORDER" this means that there is a lead time on your order, and this product will be scheduled for our next small batch production run. We appreciate your understanding there may sometimes be a wait of up to 6 weeks for Pre-Orders to be completed and shipped.
  If your desired product is out of stock, we ask you to simply leave your email on the wait list so that you will receive a priority email notification when the next small batch is crafted.

INTERNATIONAL ORDERS

We offer international shipping as an option on our online shop checkout, but if you have any queries please be in touch to ensure all details are correct. Please contact us via email and we are more than happy to advise regarding shipping and handling options.

RETURNS

We seek to maintain the highest quality standard in our workmanship and business practice. If for any reason you have a problem with a product or service provided by us, please  inform us as soon as possible by emailing info@saddlerandco.com.au so that we may seek to resolve the issue to your satisfaction.
You may return a Saddler & Co product within 14 days of purchase, but after this time period has expired, we will not be liable to offer you a refund or exchange.
A return item must fall under the following categories: An item is damaged or defect in its function or workmanship, the item does not match the description/purpose for which it was sold, or there is another reasonable problem that is within your rights according to Australian Consumer Law.
The product must be returned in the same condition that you received it. In order to complete your return, we will also need a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item, and we will not be responsible for damage or loss to the item during shipping, so please ensure you retain a tracking number when you post it. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If an item has a manufacturing fault, we will cover the costs of shipping the replacement order.

CUSTOM WORK

Any orders that incorporate changes to our regular designs, colours, or contain personalised stamping, are considered custom work.
All such items require a non-refundable deposit to begin, that will be based on the value and type of work agreed upon.